If you experience any issues with your order, please don’t hesitate to reach out to us at customerservice@kenniemas.com. We’re always happy to review concerns and will do our best to help.

At Kennie Mas, every garment is made-to-order and many of our pieces are intimate apparel. Due to the hygienic nature of underwear and fetishwear, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or general fit preference.

We strongly encourage reviewing the size guide carefully before placing your order.

That said, if you experience a fit issue with your garment, please reach out to us. While we cannot guarantee an exchange, we genuinely want you to feel confident in your piece and will do our best to review the situation and explore possible solutions.

Non-Returnable Items

For health and safety reasons, we do not accept returns or exchanges on:

• Underwear
  
• Bodysuits
  
• briefs
  
• Any garment worn directly against the body
  

All sales are considered final unless the item qualifies under the limited exceptions below.

Eligible Returns (Manufacturing Issues Only)

We will accept a return or replacement only if:

• The item has a clear manufacturing defect, or
  
• You received the wrong size, style, or colour due to our error
  

If you believe your order qualifies, please email customerservice@kenniemas.com with:

• Your order number
  
• Clear photos of the issue
  
• A description of the problem
  

All returns must be approved in writing before being sent back.

Return Conditions (If Approved)

If your return is approved:

• The item must be unwashed and unused, except for an initial try-on.
  

Kennie Mas reserves the right to refuse a return if it does not meet these conditions.

Exchanges

Due to the made-to-order nature of our garments, we do not offer traditional size exchanges.

If you are unsure about sizing, pouch options, or fit before ordering, please contact us, we are happy to help guide you before production begins.

Final Sale

All custom sizing, custom modifications, discounted items, and promotional purchases are final sale.