Thank you for visiting and shopping at Kennie Mas!

All Kennie Mas fetish wear, lingerie, and swimwear, & clothing is made in our studio, now located in Sudbury, ON Canada. All orders are made to order, which means, we do not have any stock, and once an order is placed, that is when we begin the process of making it (cutting, sewing, packaging). This process allows us to create individual & unique pieces, while also providing a wide variety of sizing, and pouch sizes. This is the structure that works for our business at the time being.

It is for this reason that our processing time typically is anywhere between 14-27 business days, however at busy times of the year it can take longer. We work very hard everyday to ensure we get orders out as fast as we can, while also maintaining a high level of quality.

Please understand that when you place an order with us it is going to take some time.

If you need your garment for an event, or a certain date, please send us a email so we can make sure your order is received in time.

If you need an item/s by a date that is under our typical processing time, then please send us an email so we can let if you know if it'd be possible.

You can cancel your order at any point before we have cut it. Once your order has been cut we will not be able to cancel your order.

At any time feel free to send us an DM, email at customerservice@kenniemas.com, or via here https://kenniemas.com/pages/contact-us if you have any questions or concerns :)

Domestic Shipping Policy

Shipment processing time

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. These estimated times are based AFTER the order has been processed and not immediately after purchase and do not take into account the processing time. We will send you and email once your order has been shipped with tracking information.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. If you selected an option with tracking, you will also revive your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Kennie Mas inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kennie Mas inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at customerservice@kenniemas.com for further details.

USA Shipping Policy

These estimated times are based AFTER the order has been processed, and do not take into account the processing time, we will send you an email once your order has been shipped with tracking information.

Orders over $200.00 are offered free regular shipping at checkout.

All U.S.A shipping options are displayed upon checkout.

International/Outside North America Shipping

These estimated times are based AFTER the order has been processed, and do not take into account the processing time, we will send you and email once your order has been shipped with trading information.

Orders over $250.00 are offered free regular shipping at checkout.

All International shipping options are displayed upon checkout.