Thank you for visiting and shopping at Kennie Mas!
As a small business operating on a made-to-order basis, every garment from Kennie Mas is carefully designed, cut, and sewn in our Sudbury, ON studio. We don’t maintain stock; instead, we start crafting your piece only once an order is placed. This approach allows us to offer highly personalized and unique garments, with a wide range of sizes and pouch options tailored to your needs.
Due to our handcrafted process, please allow around 14-27 business days for order to be created. During peak periods, it may take onger. Rest assured, we work diligently to complete your order as quickly as possible while ensuring top-notch quality.
If you need your garment by a specific date or for a special event, please email us after or before purchase to ensure timely delivery.
You can cancel your order at any point before we have cut it. Once your order has been cut we will not be able to cancel your order.
At any time feel free to send us an DM, email at customerservice@kenniemas.com, or via here https://kenniemas.com/pages/contact-us if you have any questions or concerns :)
Domestic Shipping Policy
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. These estimated times are based AFTER the order has been processed and not immediately after purchase and do not take into account the processing time. We will send you and email once your order has been shipped with tracking information.
|
Shipment method |
Estimated delivery time after shipped |
Shipment cost (costs vary slightly based on provide of destination.) |
|
Canada Post regular |
5-7 business days |
$15.50 |
|
Canada Post expedited |
3-5 business days
|
$25.50 |
| Canada Post expresspost (1-2 days) | 1-2 business days |
$40.50 |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If you selected an option with tracking, you will also revive your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kennie Mas inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kennie Mas inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at customerservice@kenniemas.com for further details.
USA Shipping Policy
These estimated times are based AFTER the order has been processed, and do not take into account the processing time, we will send you an email once your order has been shipped with tracking information.
Orders over $300.00 are offered free regular shipping at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost (costs vary slightly based on provide of destination.) |
|
Canada Post Regular |
5-7 business days |
$25.50 |
|
Canada Post Expedited |
3-5 business days |
$35.50 |
All U.S.A shipping options are displayed upon checkout.
International/Outside North America Shipping
These estimated times are based AFTER the order has been processed, and do not take into account the processing time, we will send you and email once your order has been shipped with trading information.
Orders over $350.00 are offered free regular shipping at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost (costs vary slightly based on provide of destination.) |
|
Canada Post regular International |
8-12 business days
|
$65.00 |
|
Canada Post Expedited International |
6-10 business days |
$78.00 |
All International shipping options are displayed upon checkout.
